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View Answers to our Frequently Asked Questions!

Billing FAQ

1. How does your billing work?

Adoctus is a SaaS (Software as a Service) company and we calculate billing on a per seat module. This means that you will only pay for the number of active Students/Learners you have in a given month.

Should you require more information on billing, please do not hesitate to contact us.

2. What Payment Methods do you Offer?

We offer multiple ways to make payment from Electronic Funds Transfer to using a Credit/Debit Card.

3. Is my Card Data Safe?

We have taken extreme measures with online transactions and we do not store any card information on our end and use a PCI (Protection of Card Information) Compliant Payment gateway to facilitate transactions on our behalf.

4. Will I receive a Statement?

Absolutely. Our system automatically sends you a detailed breakdown of Student/Learners that is date/time Stamped to ensure audit trails are in place.

5. Can I cancel at any time?

Yes. We believe that no organization should be locked in and offer a 30-day cancellation period.

General FAQ

1. What is an LMS?

A learning management system (LMS) helps manage an organization’s learning activities and competencies. It allows you to load content (courses, tests, resources), specify who receives what content, and tracks and reports on its use.

Whether you are faced with compliance issues, certifications, risk aversion or a need to accelerate your business to maintain your competitive edge, Our Learning management System is for you.

For more information on “what is an LMS”, please schedule a demo or take our product tour.

2. Do you offer any Support?

Yes. We offer 24/7 direct Human support. We also have an extensive knowledge base but should you require a member of our team to assist you with any platform support or have any questions, then you can simply open a support ticket or live chat with one of our help desk operators.

3. Can I Put my logo and colors on the Adoctus LMS?

Absolutely. We have taken it a step further by allowing you to not only change the colour scheme and add your logo but also to add your own URL. This truly makes it your very own LMS.

4. How many courses can I create?

As many as you want. Adoctus does not limit you in the amount courses, modules and lessons you create.

5. How many Students/Learners can I add?

As many as you want. You will be able to add individual users or can bulk upload users via CSV and continuously add/suspend users as you please.

6. How many Administrators/Facilitators can I add?

As many as you want. You will be able to give the administrator / facilitator permission what the can and can not do, have full control over your platform.

7. Is my data safe?

Data Security & Privacy is an important aspect for us and we have taken numerous measures to encrypt sensitive information and to put systems and processes in place on how we handle user data. For more information please refer tour Data & Security Policy, POPI Policy and Privacy Policy.

Should you have any questions, please do not hesitate to contact us and one of our agents will answer any questions you may have.

8. What industries do you serve?

Although we cater to any industry, we are continuously developing the Adoctus platform to become industry specific by using Smart Technology. Below is a list of Industries that can greatly benefit from the Adoctus Learning Management System.

  • Aerospace
  • Agriculture
  • Automotive
  • Beauty & Fitness
  • Computer Science
  • Community Development
  • Construction & Engineering
  • Defense & Military
  • E-Commerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Information Technology
  • Legal & Regulatory
  • News & Broadcasting
  • Non-Profit/Government Organizations
  • Online Communities
  • Professional Services
  • Real Estate
  • Religious
  • Retail
  • Scientific Research & Development
  • Sports & Leisure
  • Telecommunications
  • Transport
  • Travel & Tourism
  • Other (Please submit your Industry and we will adjust our platform to suite your requirements).

9. Is there a Reseller/Partner Programme?

Absolutely. Our Resellers/Partners can earn up to 45% on licensing fees with additional benefits. Should you wish to become a Reseller please do not hesitate to contact us by visiting the Partners Page.

10. Can I sell my Course material on Adoctus?

Yes. We offer a Market Place where organizations can purchase training material to be used. For more information on how our market place works, please contact us.

11. Can I track a student/employee progress?

Yes. You can track the progress of their courses, behavioral tracking, and attendance register.

12. Does my content remain my property?

Yes. The copyright remains the property of the owner, we are only the tool to host and interact with.

13. Can it intergrade with my current systems?

Yes. We can develop and integrate any API and this is an additional add on service.

Partners FAQ

1. How do I become a Partner/Reseller?

To become an Adoctus Partner, please view the Partner Programme page by clicking this link.

2. Do you offer training and support?

Absolutely. Adoctus takes special care of our partners and we are always available to assist. We will also help with demos, meetings, brochures, training material etc.

3. What if I have clients across borders?

That is not a problem at all. Adoctus is a Multi-National LMS platform that was designed to be accessible globally.

Platform FAQ

1. What is a Progressive Web App?

Please read this article (What is a PWA and how it is used in E Learning?) for more information on how Adoctus uses the Innovation of Progressive Web Apps to leverage speed, security and stability in E-Learning.

2. What is Gamification?

The term Gamification refers to Mathematical principles that awards Students/Learners for goals achieved. Adoctus has developed an intuitive way to engage, up-skill and award Students/Learners by means of badges, points and leader boards.

3. Is there any Regulatory Compliance Reporting?

Yes. We have worked closely with SETA aligned clients to develop a Compliant report that exports in PDF with a unique number that can be used to verify a Student/Learners training.

4. Is the platform Rules Based?

Yes. We give you the power to set specific rules of access to specific users and can configure how the platform must work.

5. Is communication Secure & Encrypted?

Yes. We make use of multiple methods of Data Security & Encryption. To read more about this, please follow this link.

We believe in being responsible data stewards and building a community built on trust.

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Office Hours

Mondays to Fridays from 08:00 – 17:00. Closed on Weekends and Public Holidays.

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Contact Number

+27 (0) 11 568 5377

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Email Information

info@adoctus.com
partners@adoctus.com
support@adoctus.com
accounts@adoctus.com

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Physical Address

The Interchange, 4 Cyclonite Rd, Somerset West, Cape Town, South Africa, 7130

Together, we become Leaders in Digital Transformation!